Privacy Policy
Elevate Digital HQ (ABN 88 693 770 928) respects your privacy. This policy explains what personal information we collect through this website and when we work with you, how we use it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles.
What we collect
When you fill in a form on this website (an application, enquiry or project brief), we collect what you choose to give us. That can include:
- your name, business name, email address and phone number
- your service area, budget range and the services you're interested in
- anything else you tell us about your business or project
When you become a client, we also collect the details we need to deliver our services and invoice you, such as your ABN, business address and the details of the people who sign your agreement.
During shoots we capture photos, video and audio of your team and sites. How that content is used is covered by your service agreement and our Model Release Form.
How we use it
- to respond to your enquiry or application and talk with you about our services
- to prepare proposals, agreements and invoices
- to plan, shoot, edit and deliver your content, and to post it for you if you're a Content Blueprint client
- to send you information related to your enquiry or your account
We don't sell your personal information, and we don't use it for anything unrelated to why you gave it to us.
Cookies and tracking
Our main website (elevatedigitalhq.com.au) doesn't use advertising pixels or analytics tracking.
Our landing page (hello.elevatedigitalhq.com.au) uses the Meta Pixel, a tool from Meta (Facebook and Instagram), to measure how our ads perform, for example when someone views the page or submits an application. Meta may use cookies and collect information about your browser and activity on that page. You can manage how Meta uses this information in your Facebook or Instagram ad settings.
Who we share it with
We only share your information with the service providers we use to run our business, and only as needed. These include:
- our website host, which also receives our website form submissions
- our email provider
- our customer relationship management system
- our client platform (Timeliner.io), for reviewing, approving and downloading content
- our social media scheduling tool (Metricool), which Content Blueprint clients connect their accounts to
Some of these providers store data on servers outside Australia, including in the United States. We choose reputable providers and only share what each one needs. We may also disclose information if the law requires it.
How we keep it safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as required by law.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing info@elevatedigitalhq.com.au. We'll respond within a reasonable time.
Questions or complaints
If you have a question or concern about how we've handled your personal information, email info@elevatedigitalhq.com.au and we'll work with you to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.